Complaints and Quality Experience Manager
“I’m the Complaints and Quality Experience Manager here at Sky Betting and Gaming, which means I lead on both of those teams. It’s all about resolving escalated complaints and providing first line assurance on customer experience, and the best part is I get to put my knowledge and experience to use as we work to making our service best in class.”
“I’ve been in the complaints & quality business for about 15 years in various companies because I enjoy rolling my sleeves up and improving the customer journey. I’m most proud of the fact that people are surprised to learn that I’ve only been working at SBG for a few weeks – so I must sound like I know what I’m talking about!”
“What I really enjoy about working here is the autonomy, the fast paced environment, and the people. It really is somewhere that I can put my passion for improving the customer journey to the test. There’s also a welcoming and inclusive culture that you can feel across the whole business.”
“And when I’m not in the office, you’ll find me with a Gin martini in my hand, attending Bettakultcha events, holidaying in Vegas and playing Cards Against Humanity with my friends and family.”
"I've never worked anywhere before that allows me such freedom, autonomy and ownership of the type of work that I get to do."
James, Lead Digital Designer - Bet Tribe
"We have access to any kit we require really, they really try and remove the boundaries from what you're trying to do. If you need something and you can make a case for it, you can have it."
Matt, Software Engineer - International Tribe
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We handle over 11 million transactions on a Saturday afternoon.
We handle 53 million transactions on our busiest day