David spends his time delivering the best possible customer service experience for our customers.
Customer Service Adviser
“As part of the Account Resolution Team, I’m a front line Customer Service Adviser, and it’s my job to deal with incoming contacts via ‘Live’ chat, phone and emails. Basically, delivering the best possible customer service experience for our customers.”
“I started my career with Capita Management and worked in different departments and teams, including the department of work and pensions, and then I moved into customer service at O2, before joining SBG.”
“What I like about working here is that there’s a fantastic working environment with friendly staff and great management. I like the shift patterns and the variety in my working day too. But what has really stood out for me has been the whole experience, from the recruitment open day right through to my first day on the job and the training I’ve had. Everyone is very helpful whatever the department, and there are loads of activities during and after work to get involved with.”
“When I’m in the office, I’m passionate about delivering excellent customer service. After hours, I love motorcycling, playing pool and snooker, traveling the world, and body art.”
"The work environment is very innovative, we're technology driven but we're also very customer focused and we want to do the best we can for our customers."
Lyndsay, Business Analyst - International Tribe
"The thing I realise as a newcomer is that everything is very transparent, It's really nice to see leadership coming down from the top and I find it really rewarding."
Neil, Scrum Master - Core Tribe
Did you know
We’re an £800 million business
We handle over 11 million transactions on a Saturday afternoon.
We became an independent business in January 2015