Say hello to Rachel, our Head of Service Operations


Head of Service Operations

“As Head of Service Operations, it’s my job to make sure our game-changing tech products and services are stable and available to our customers 24/7, and that our people are able to deliver that. But I wasn’t always destined for a career in tech – I originally wanted to work in law, and while I was on a work experience placement at a law firm I had the chance to get involved in service management, and the rest is history.”

“I think the biggest impact I’ve made here at SkyBet has been the development of our service management function into a true 24/7 operation with a genuinely agile and lean culture. I also remember playing a key role in the Boxing Day floods… making sure we continued to run a service for our customers despite them not being able to access our offices. That was a big day!”

“What’s also been huge for me is seeing more and more women joining our business in all kinds of tech roles – that’s something I’m really passionate about.”

"We have a really good atmosphere in the contact centre within Sky Betting & Gaming. We make it a fun environment for all the advisors and all the customer experience leaders."

Ian, Customer Experience Manager - Customer Ops Tribe

"Working at Sky Betting & Gaming is great, there's a real positive energy about the place, I like the fact that it's really transparent and the strategy is clear."

Maxine, Service Lifecycle Manager - Core Tribe

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