Leon spends his time making sure our customers are happy with our investigations.


Complaints Manager

“As Sky Betting and Gaming’s Complaints Manager, I work with my team to deal with customers who’ve been escalated from the contact centre and those with gambling disputes who are dealing with the Independent Betting Adjudication Service. Our job is all about making sure customers are happy with our investigations.”

“Before SBG, I was a Contact Centre Team Leader, but I wanted to find a way to help customers even more. We’re customer obsessed here, so this the role was a perfect fit for me. While I’ve been here, I’ve built the complaints team from scratch in just two and a half years – it started as just me, and we now have 5 Complaints Execs with more being recruited all the time.”

“SBG makes me feel included because the company is great when it comes to work life balance – the general feeling is that family time is just as important as work.”

“Outside of work, I love spending time with my 2 daughters. I’m also sport obsessed and I love Middlesbrough Football Club too. As for when I’m in work, I’m passionate about making the customer journey the best it can be.”

"The work environment is very innovative, we're technology driven but we're also very customer focused and we want to do the best we can for our customers."

Lyndsay, Business Analyst - International Tribe

"We have a really good atmosphere in the contact centre within Sky Betting & Gaming. We make it a fun environment for all the advisors and all the customer experience leaders."

Ian, Customer Experience Manager - Customer Ops Tribe

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