Customer Ops Tribe

our way goes above and beyond.

What makes our Tribe stand out are our natural listening skills. We go above and beyond to hear and understand what every single one of our million customers are saying, which means we’re able to provide some of the strongest customer support in the industry.

Everything we do, we do it for our customers. We’re always thinking of new ways to meet changing needs and provide even better services, like Request-A-Bet and pricing up unique events over our customers.

There’s a real buzz at our contact centre where we love answering customer queries by chat and email. We process their bets and their payments. We analyse our services in real-time 24/7. And our Traders provide them with the best prices and odds. You bet we put our customers first.

Real-Time Analyst

Passionate about providing brilliant customer experiences, you’ll make sure we hit our service levels 24/7. You’ll help us improve performance through real-time analysis, post day analysis and creating resource planning reports. Always looking to do things better, your experience of a similar role will enable you to develop the skills of agents to improve service availability.

Sports Trader

Getting involved in every aspect of sports trading for the sponsors of the
football league, you’ll help us do things better. You love sport and be a
logical problem solver with acute attention to detail. You’re a trader who
knows Sporting Solutions, OpenBet and BetGenius. And your bright ideas
will impact on all our sports products and their goal of attracting more
customers while achieving the highest stake and betting margins.

Payments & Know Your Customer Analyst

At peak times our system processes 100 bets a second! You’ll join the team that reviews and processes payments. You’ll manage customer ID verification. You’ll check backgrounds. You’ll meet customer needs and make sure we always do the right thing to meet regulatory requirements. The pace is fast. You’ll need an eye for detail. There will never be a dull moment.

Account Resolution Team Advisor

The pace is fast and there’s always a real buzz about our contact centre. Every day is different with new promotions and big sporting events coming thick and fast. As part of our lively Tribe, you’ll answer enquiries by chat and email and help to provide brilliant customer experiences. Our flexible shift pattern includes evenings and weekends.

"We have a really good atmosphere in the contact centre within Sky Betting & Gaming. We make it a fun environment for all the advisors and all the customer experience leaders."

Ian, Customer Experience Manager - Customer Ops Tribe

"We have access to any kit we require really, they really try and remove the boundaries from what you're trying to do. If you need something and you can make a case for it, you can have it."

Matt, Software Engineer - International Tribe

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